Returns Policy NEW SOUTH WALES.........$10.00 per parcel ALL OTHER STATES..........$20.00 per parcel AT THIS POINT IN TIME SHIPMENTS CAN ONLY BE MADE WITHIN AUSTRALIA. ANY other world destinations can be quoted against each order via the contact page.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
There are two shipping rates:
Please also note that when a flat rate for shipping is quoted at checkout it relates to one parcel. Wherever possible all items are consolidated into one parcel. It is p0ssible when shipping larger quantities of bulky items such as Lever Arch Files, more than one parcel will be required. In this instance we reserve the right to charge freight accordingly